Product Safety and Recall Policy

At Bobine Et Patine, product safety is important. This Policy explains safety information for ceramic products, care, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, care instructions, and safety information provided with the product.

Ceramic products should be used only for their intended household purpose unless the product page states otherwise. Do not use ceramic items for cooking over an open flame. Avoid sudden temperature changes, as they may cause the ceramic to crack or shatter.

2. Thermal Shock and Temperature Safety

Ceramic materials are sensitive to rapid temperature changes. Do not place a cold ceramic item directly into a hot oven or pour boiling water into a cold ceramic cup. Allow the item to reach room temperature before applying heat.

Improper handling of temperature may cause the ceramic to crack or break, which may result in product damage or personal injury.

Do not use ceramic items in a microwave or oven unless the product page or product label expressly states that the item is microwave-safe or oven-safe.

3. Food Contact and Microwave Safety

Our ceramic tableware (cups, plates, bowls) is intended for food contact and is made with food-safe glazes. However, unless expressly stated on the product page, our ceramic items are not microwave-safe, oven-safe, or dishwasher-safe.

Items with metallic decorations (such as gold or silver rims) must never be used in a microwave, as this can cause sparks, fire, or damage to the item and the appliance. Always check the product page for specific care instructions before use.

When serving hot beverages or foods, please handle the item carefully to avoid burns. Do not place hot ceramic items directly on cold or wet surfaces.

4. Children and Household Safety

Customers should keep packaging materials, plastic bags, and any small parts away from children and pets. Packaging materials should be disposed of safely after unpacking.

Keep hot beverages and hot plates out of reach of children. Handle ceramic items carefully, as broken or chipped ceramic pieces may have sharp edges.

5. Product Care

Follow all care instructions provided with the product. We recommend hand washing ceramic items to preserve the glaze and finish. Avoid exposure to excessive moisture, direct heat, harsh cleaning chemicals, abrasive sponges, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@bobineetpatine.com or +33 7 15 60 63 78.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, food contact material (FCM) compliance, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@bobineetpatine.com.