Warranty and Product Issues Policy

This Warranty and Product Issues Policy explains how Bobine Et Patine handles defective products, missing parts, product issues, and warranty-related requests. This Policy does not limit any mandatory legal rights that apply to consumers in their country of residence.

1. Product Condition

We aim to provide products that match their product descriptions, images, specifications, and applicable quality standards.

Because our ceramic items are handcrafted, they may have natural variations in color, glaze texture, finish, shape, or size, especially for handmade or hand-painted ceramics. Such minor variations are inherent characteristics of handmade ceramics and are not considered defects unless the product page states otherwise.

2. Reporting Product Issues

If you believe your product is defective, damaged, incomplete, or not as described, contact us at info@bobineetpatine.com.

Please include your order number, product name, description of the issue, photos or videos showing the issue, photos of packaging if shipping damage is involved, and photos of labels, batch numbers, or product tags if available.

3. Missing Parts or Accessories

If your order is missing parts, accessories, or instructions (such as a missing gift box, coaster, spoon, or care card), contact us. Depending on the situation, we may provide replacement parts, missing accessories, care instructions, or other appropriate support.

4. Manufacturing Defects

A manufacturing defect may include a structural or functional problem caused by production or materials (such as a defect in the glaze, a crack caused during firing, or an unsafe food-contact surface).

A manufacturing defect does not include normal wear and tear, damage caused by misuse (such as thermal shock, improper cleaning, or using non-microwave-safe items in a microwave), improper care, modification or repair by the customer or third party, damage caused by accidents (such as dropping the item), or commercial use unless the product is expressly sold for commercial use.

5. Available Remedies

Depending on the issue and applicable law, remedies may include replacement part, repair support, replacement product, partial refund, return for refund, or another remedy required by applicable law.

We may request photos, videos, inspection, or return of the product before approving a remedy.

6. EU Legal Guarantee

For consumers in the European Union, this Policy does not limit your mandatory legal guarantee rights for goods that are defective, non-conforming, or not as advertised.

7. Switzerland

For consumers in Switzerland, this Policy does not limit mandatory rights under applicable local consumer laws.

8. Manufacturer Warranties

Some products may include a manufacturer warranty. If a manufacturer warranty applies, details may be included on the product page, product packaging, instruction manual, or warranty documentation.

Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.